Privacy Policy

Who we are

This privacy notice applies to personal information handled through James Taylor Electric Violinist, including this website, performance enquiries and the administration of performance bookings. For these activities, James Taylor is responsible for deciding how and why personal information is used.

Business contact address: C/O Elegance Music, 10 Terminus Road, Sheffield, S7 2LH.

Information we collect

The information we receive depends on how you use the website and whether an enquiry becomes a booking. It can include:

• your name, email address and telephone number;
• event date, venue or location, timings, type of event and performance requirements;
• messages, music requests and any other information you choose to provide;
• if you use the unlinked “Found my gear?” recovery page, your contact details, description/location of the item, return preference and the photograph you choose to upload;
• information needed to prepare a quotation, confirm a booking, issue booking documents or invoices, and administer the performance;
• correspondence and records of agreed changes, requests or other booking-related communications;
• basic technical information handled by the website hosting and security services, such as IP address, browser or user-agent information, requested page and date/time. For native form submissions, the connection IP address is used transiently for rate limiting and Cloudflare Turnstile verification. The website's private submission record and routine notification email do not deliberately store separate IP-address or user-agent fields;
• security-verification information generated when Cloudflare Turnstile checks whether a Contact or Booking form submission appears to come from a genuine visitor, which can include network, browser, device and challenge-related signals processed by Cloudflare; and
• your website privacy preference, including whether optional interactive Performance Map and Google Analytics are allowed, the consent-policy version, how the choice was made and the date/time of the choice; and
• if you allow Google Analytics, website-usage information such as page views, traffic/referrer information, device/browser characteristics, general engagement and selected interaction events. Our analytics code does not deliberately send the contents of enquiry or booking form fields, names, email addresses, telephone numbers, venue details or booking-reference values to Google Analytics.
• for My Setup product links, a server-side aggregate click count by product and date. The link redirect may inspect the browser user-agent transiently to ignore obvious automated bots, but the affiliate click statistics do not store IP addresses or user-agent strings.
• for Credentials requests, your role, organisation, event and venue details, the documents requested, any deadline and the reason for the request;
• the terms version, exact accepted text, acceptance name and timestamp recorded for a new online booking submission;
• photographs, credited media, testimonials and public performance information selected for publication, where there is an appropriate permission or other lawful basis.

Please describe the adjustment or practical requirement rather than sending medical reports, diagnoses, identity documents or other sensitive details through general forms. If sensitive information is genuinely needed, contact James first so the necessary information, secure route and applicable legal condition can be agreed.

How we collect information

Most information comes directly from you by email, telephone, the enquiry and song-request route, booking form, Credentials request or equipment-recovery form. We may also receive necessary details from another organiser, a venue, a performer or supplier involved in the same event. Where appropriate, please pass this notice to anyone whose details you provide.

Valid website submissions are stored in private business records and sent through the site's hosting and email services for administration. A booking acknowledgement includes the submitted details and the version of the terms accepted. For weddings, it is sent to both partners' supplied email addresses, so check those addresses and only include information appropriate for both recipients.

The equipment-recovery form stores the submitted report and uploaded photograph in a private recovery area. The photograph can be included in the notification to James and viewed through authenticated administration.

The native forms use Cloudflare Turnstile to help detect automated abuse. The browser obtains a verification token and the server checks it before accepting the submission. If an email fallback is used, your own email provider also handles that message. A fallback email is not a confirmed online booking or a server-recorded electronic acceptance; James will agree the booking details and provide the terms by email.

Optional Analytics and interactive Performance Map connections have separate choices. The site does not load the Analytics tag or request third-party map tiles until you allow the relevant category.

Why we use information

The purpose determines the legal basis; we do not treat submitting any form as blanket consent to every use.

Required information

We need enough information to respond and, for a booking, to agree and deliver the service. Without an event date, location, agreed price and a reliable contact route, we may be unable to confirm or perform a booking.

Sensitive information

Health information or other special-category data is not requested routinely. If it is necessary for a particular adjustment or legal issue, we will identify the applicable additional legal condition before using it, such as explicit consent where appropriate. Please discuss the practical need first.

Automated decisions

We do not use information submitted through this website to make solely automated decisions producing legal or similarly significant effects about you. Automated security checks may reject a suspicious form; email or telephone provides an alternative contact route.

Photographs, testimonials and public listings

A performance booking does not itself give permission to publish identifiable promotional photographs of the Event Booker or guests. We consider the context, permissions and the rights of those pictured before publication. Particular care is needed for children, private events and potentially sensitive situations.

Public performance dates and venue details can be listed, but private residential addresses and client contact details are not intended for public publication. Testimonials may include an agreed display name or other limited context rather than private booking information.

To query a photograph, testimonial, credit or event listing, contact James with the page and enough detail to locate it. Where publication relies on consent, you may withdraw that consent. You may also object to publication based on legitimate interests. We will assess the request and remove or amend material where appropriate, subject to applicable rights and legal requirements.

Who we share information with

We do not sell personal information. We share it only where reasonably necessary for the website, the booking, professional administration or a legal requirement.

• Hosting, private business records and email: service providers process enquiry, booking, Credentials and recovery information and technical data needed to store, secure and deliver it. Only authorised administration should access private records.
• Cloudflare Turnstile: form-security verification and associated technical signals. It is used for protection against automated abuse, not advertising by this site.
• OpenStreetMap / OpenStreetMap Foundation: the third-party map tiles used by the interactive Performance Map remain blocked until you choose to allow them. If enabled, your browser requests map tiles from the provider and its own privacy practices apply to that connection; private booking/client data is not sent with those requests.
• Google LLC — Google Analytics 4: the Analytics tag remains blocked until you allow Analytics. If enabled, Google processes website-usage and interaction data to provide aggregate analytics reporting. Advertising storage, advertising user-data and advertising personalisation signals are kept denied by this site.
• Google Fonts: the site requests the Lato and Marcellus typefaces from the Google Fonts Web API. The font request necessarily sends technical request information such as an IP address to Google's servers.
• Website hosting and technical providers: providers that host or maintain the website may process limited technical information required to deliver, secure and troubleshoot the site.
• Other performers, venues and booking suppliers: where a booking involves another performer, venue contact or supplier, relevant booking details may be shared when reasonably necessary to coordinate and deliver the event.
• Professional advisers and authorities: accountants, insurers, legal advisers, payment or banking providers, law-enforcement bodies, courts, regulators or public authorities where this is necessary or legally required.

Ordinary links to Instagram, Facebook, venue websites and other external services do not by themselves send those services the information you submit to this website. If you choose to follow an external link, the destination service's own privacy practices apply.

On My Setup, links marked Ad are affiliate links. A click is counted on this server before redirecting, and the destination URL may contain an affiliate identifier so the retailer or affiliate network can attribute a qualifying purchase. Once you leave this website, the destination service may process normal request information and use its own cookies or similar technologies under its own privacy notice. James does not receive the contents of those destination-site cookies.

International transfers

Some technology providers used by the website may process information in countries outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, the relevant transfer must be covered by an applicable UK adequacy arrangement, recognised transfer framework, contractual safeguards or another lawful mechanism.

For third-party services, further information about international processing and the safeguards they use is available in their own privacy documentation. You can also contact us if you need more information about the safeguards relevant to information we control.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of legal, tax, insurance, accounting and dispute-resolution requirements.

• Enquiries that do not become bookings: email and private website-submission records are normally retained for up to 12 months after the last meaningful contact, unless there is a genuine reason to keep them longer.
• Gear-recovery reports and photographs: normally retained until the item has been identified and the recovery/keep decision has been completed, then for up to 12 months afterwards where reasonably useful for recovery history, dispute prevention or confirming what happened. They may be deleted sooner when no longer needed.
• Booking, contract, invoice and transaction records: including the private website-submission record and electronic acceptance record, are normally retained for up to six years after the relevant transaction or the end of the booking relationship, unless a longer period is reasonably required for a legal, tax, insurance or dispute-related reason.
• Website privacy preference: up to 180 days, after which the website asks for a new choice.
• Google Analytics cookies: configured by this website for up to 180 days from creation without extending that expiry on each page load. Analytics reporting data is retained according to the settings of the Google Analytics property and may include aggregated reporting after browser cookies expire.
• Technical logs: retained only for the operational, security and troubleshooting period used by the relevant hosting or technical provider and deleted or overwritten when no longer needed.
• Credentials requests that do not lead to a booking: treated as enquiry correspondence, normally up to 12 months after the last meaningful contact unless a documented legal or security reason requires longer.
• Published media and testimonials: reviewed for their continuing purpose, permissions and accuracy and removed or anonymised when no longer appropriate. A withdrawal or objection can trigger an earlier review.

Information that no longer needs to identify someone should be deleted, securely disposed of or anonymised.

These are retention rules for business administration, not a promise that every copy is automatically erased on an exact date. Reviews must cover email, exported documents and private backups as well as active website records. Limited copies may need to remain for a specific legal hold or until a protected backup is replaced; they should not be restored to ordinary use unnecessarily.

For details of a particular record, the current hosting or email provider, a transfer safeguard or Analytics reporting retention, contact James. Browser-cookie expiry and the retention of reports on a provider’s systems are different.

Your data protection rights

Depending on the purpose and lawful basis, UK data protection law may give you rights to:

• ask for access to your personal information;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be erased in certain circumstances;
• ask for processing to be restricted in certain circumstances;
• receive certain information in a portable format where the right applies;
• object to certain processing based on legitimate interests; and
• withdraw consent at any time where consent is the lawful basis.

To exercise a right, email hello@jamestaylorviolinist.co.uk. We may need enough information to verify your identity and locate the relevant records.

Keeping information secure

The website uses private server-side records, access-controlled administration, validation, rate limits and form-security checks. Booking acceptances keep a server-generated copy of the accepted terms; verification tokens are not deliberately retained in the ordinary submission archive.

Reasonable technical and organisational steps are taken to restrict access and protect information. No internet, hosting or email service can be guaranteed completely secure. Please do not include unnecessary sensitive information in an enquiry or send confidential documents unless an appropriate method has been agreed.

Cookies and similar technologies

The website uses a necessary first-party preference to remember your privacy choice. The optional interactive Performance Map and Google Analytics remain off until you allow the relevant category. Analytics consent can be withdrawn at any time through Cookie Settings. For details, see the Cookie Policy.

Open cookie preferences

Questions and complaints

You can make a data-protection complaint by emailing James, calling 07794 080887, or writing to C/O Elegance Music, 10 Terminus Road, Sheffield, S7 2LH. You do not need to use legal language or a particular form. Explain what happened, the records involved and the outcome you are seeking.

We will acknowledge receipt within 30 days, make appropriate enquiries without undue delay, keep you informed and explain the outcome without undue delay. The acknowledgement deadline is not a promise that every investigation will be completed within 30 days.

Requests to exercise data rights, such as access or correction, are handled under their own applicable deadlines. We may need proportionate information to identify the requester and locate the records; we will explain any applicable extension or pause.

You may also complain to the Information Commissioner's Office (ICO). Contacting us does not remove that right. The ICO provides guidance on raising a concern with an organisation and taking it further.

Changes to this notice

This notice may be updated when the website, booking process, service providers or legal requirements change. The latest version will be published on this page with a revised update date.